How long does shipping take?
We are experiencing extended processing times due to high volumes, please allow an additional 5-7 business days for processing times. You will receive an email with your tracking information once your order ships. Current shipping time frames are 5-7 business days via UPS ground shipping. For any inquiries, please contact us here.
All international customers now have the option to pre-pay for any potential duties & taxes upon check out. Regulations for import duties and taxes vary from country to country.
During seasons and drops, shipping timeframes may be subject to change. Please refer to the shipping timeframes quoted at the checkout for shipping to your destination. Please note, we cannot ship to PO box addresses.
How can I check my order status?
To check the status of your order, please log in to your account here.
If you haven't registered for an account with Aimé Leon Dore, you can register here.
Please note currently delivery timeframe is 5-7 business days.
To ensure the health and safety of our staff and supply chain, please anticipate longer fulfillment times. If you placed an order and received an order confirmation e-mail, your order is currently in process and you will get a shipping confirmation as soon as it ships.
Can I cancel or edit my order?
We cannot cancel or edit orders once they are placed.
If you'd like to return your order, please see our Returns section for detailed instructions.
To ensure the health and safety of our staff and supply chain, please anticipate longer fulfillment times. Your order is currently in process and you will get a shipping confirmation as soon as it ships.
Can I combine two orders into one shipment?
Once orders are placed, they begin processing immediately. As such we cannot combine orders.
Please note that shipping costs will not be refunded if two separate orders are made subsequently.
What courier do you use?
All our orders are shipped via a third party warehouse. We predominately use UPS for deliveries to destinations within the US and DHL for all international destinations.
You can track parcels via the UPS or DHL websites.
You can also track your order by logging into your Aimé Leon Dore account.
If you are having any problems tracking your items, please contact us.
Do you ship internationally?
We offer international shipping to most destinations worldwide.
For shipping to addresses in the United Kingdom or EU please shop via eu.aimeleondore.com