Aimé Leon Dore

Once your order is received, please allow 1-3 business days for your order to process. Once your order is processed, you will receive an email with your tracking information confirming your order has shipped. Current shipping timeframes are 5-7 business days for international and domestic orders via UPS Ground Shipping or DHL Express. The current shipping timeframe for all EU and UK orders is 4-6 business days via DHL Express. 

During seasons and drops, shipping timeframes may be subject to change. Please refer to the shipping timeframes quoted at the checkout for shipping to your destination. Please note we are unable to ship to PO box addresses. We process and deliver orders Monday - Friday (excluding holidays). Saturday and Sunday deliveries are subject to carrier availability.

To check the status of your order, please log in to your account here.

If you haven't registered for an account with Aimé Leon Dore, you can register here. 

Please note current delivery timeframe is 5-7 business days for all international and domestic orders. For EU and UK orders the current delivery timeframe is 4-6 business days. If your order is past the quoted fulfillment timeframe please reach out to our team here and our team will investigate your order status.

Once an order is submitted, it cannot be changed or canceled. As we work to fulfill all orders within a timely manner our warehouse begins working on your order shortly after it is submitted as such we are unable to make any modifications or cancellations. Should you wish to return your order please see our returns information for detailed instructions and confirmation of our return policy.

Aimé Leon Dore cannot be held liable for reimbursement due to change of mind purchases or the submission of incorrect shipping details when placing your order. Please ensure you review all shipping details and order details before submitting your order.

Once orders are placed, they begin processing immediately. As such we cannot combine orders. 

Please note that shipping costs will not be refunded if two separate orders are made subsequently. 

If your tracking information confirms delivery and you have not received your order, we suggest waiting 48 hours as couriers at times may deliver after the tracking is updated.

If you still have not received your order after this window has passed please reach out to our team to begin an investigation. We will work with the courier to investigate and determine the orders whereabouts, please note investigations can take around two and half weeks before resolving. 

Damaged Items

If you've received a damaged item, please contact us immediately with photos of the product and the defect.

Incorrect Items

If you've received an incorrect item, please contact us immediately with photos of the product that you received in its original packaging. 

Aimé Leon Dore aims to ensure its customers' full satisfaction. If you are not completely satisfied with your purchase, you may return your item(s) for store credit.

U.S. customers can begin their return process here.

International customers can start the return process here.

To return an item, the following conditions must be met:

• Returns must be made within 30 days of delivery.
  
• The returned item(s) must be unworn and complete.
• Customers will not be refunded for initial shipping costs.
• Store credit for the website will be given for the retail price of item(s) purchased.
• Once item(s) are received and inspected, store credit will be issued for returned items.
• We are not responsible for risk of loss or damage during return shipment.

Returns or exchanges that are damaged, worn, or without the original packaging and hangtags will not be accepted.

*Please note 

• Items tagged final sale cannot be returned or exchanged. 
• Items purchased during seasonal sales cannot be returned or exchanged.
• Items purchased online are not returnable in-store.
• In-store purchases are only returnable in-store.

If you're still having issues with your return, please contact us. 

Aimé Leon Dore aims to ensure its customers' full satisfaction. If you are not completely satisfied with your purchase, you may return your item(s) for a refund.

International customers can start the return process here.

To return an item, the following conditions must be met:

• Returns must be requested within 30 days of delivery.
• Customers will not be refunded for initial shipping costs.
• Full refund for the items will be given for the retail price of item(s) purchased.
• Once item(s) are received and inspected, a refund will be issued for returned items.
• We are not responsible for risk of loss or damage during return shipment.

Returns or exchanges that are damaged, worn, or without the original packaging and hangtags will not be accepted.

U.S. customers can begin their return process here. 

Once your return is approved, you'll receive a prepaid UPS return shipping label via email. The return can be dropped off at any UPS location.

*Please note 

• Items tagged final sale cannot be returned or exchanged. 
• Items purchased during seasonal sales cannot be returned or exchanged.
• Items purchased online are not returnable in-store.
• In-store purchases are only returnable in-store.

If you're still having issues with requesting a return, please contact us for further assistance.

International customers can start the return process here.

We do not offer international exchanges at this time.

Please Note: If you received an incorrect or damaged item, please contact us.

In the Returns Portal, the Order ID should be the order number that you received in your order confirmation e-mail starting with GE. The e-mail should be the e-mail address that you provided upon check out.

Once the return form is submitted - a prepaid DHL return label will be generated. 

The cost of return shipping will be deducted from your return once processed.

Please place all items you wish to return in its original packaging - along with any hangtags - and send it using the prepaid DHL return label.

We will notify you as soon as your item is processed. Please allow for an additional 3-5 business days after your return has been delivered for it to be processed by our returns team.

If you decide to place a new order, the costs of shipping will not be included and will have to be paid again.

Once your return is delivered to our warehouse, please allow 5-7 business days for your return to be processed. Once your return has been processed you will receive an email confirmation. 

Should there be no further update after 10 business days, please contact us for further assistance from our support team.

At this time, we cannot reserve any items for an exchange.

To ensure that you receive the item(s) on your exchange order, we suggest returning your original items using the prepaid shipping label as soon as possible. 

U.S. customers can begin their return process here. 

In order to stay up to date with Aimé Leon Dore news, we suggest subscribing to our newsletter.

Please see our Returns & Exchanges section for detailed instructions on how to return or exchange your item(s).

*Please note 

• Items tagged final sale cannot be returned or exchanged. 
• Items purchased during seasonal sales cannot be returned or exchanged.
• Items purchased online are not returnable in-store.
• In-store purchases are only returnable in-store.

Standard domestic shipments - We are experiencing extended processing times due to high volumes, please allow an additional 5-7 business days for processing times. You will receive an email with your tracking information once your order ships. Current shipping time frames are 5-7 business days via UPS ground shipping.

International shipments - We are experiencing extended processing times due to high volumes, please allow an additional 5-7 business days for processing times. You will receive an email with your tracking information once your order ships. Current shipping time frames are 5-7 business days.

Please note: shipping times may vary due to weather, customs, or any unforeseen variables.

To ensure the health and safety of our staff and supply chain, please anticipate longer fulfillment times.

We suggest visiting the product page and clicking the color way, product, and size that you're interested in and the "Notify Me" button in order to receive an email if the item does become available sometime at a later date.

To best gauge your appropriate size, please refer to the sizing chart for the particular item you’re interested in. This can be found directly on the product page.

We accept all major credit cards (Visa, Amex, Mastercard, Discover) and PayPal.

Customers will have the ability to change their shipping address within the same state for their P550 reservation. Due to changes in taxes customers are unable to modify their shipping address to another state or country. 

To change your shipping address begin by logging into your account at aimeleondore.com.

Once logged in your can access your reservation under the "Reservation" section.

You can then modify the shipping address details on your reservation.

Following the placement of your reservation, Aimé Leon Dore will provide updates regarding the status of your reservation via email. You can always check the status of your reservation by logging into your ALD account. 

Your reservation is expected to ship between February & March 2023.

Your reserved item(s) will ship directly to you upon arrival to our facility. Please note that we rely on manufacture estimates and that this date is subject to change. 

You'll receive a shipping confirmation e-mail with tracking once your order ships. To track your order status, log into your account. 

All items from the Aimé Leon Dore / New Balance P550 advanced reservations are final sale. 

Aimé Leon Dore / New Balance P550 advanced reservations are not eligible for a return or an exchange. 

You can track your reservation status by logging into your account here.

Select "Reservation History" and locate your reservation number where the status of your reservation will be visible here. In addition Aimé Leon Dore will provide status updates on your P550 reservations via email.

Please note your reservation is expected to ship between February & March 2023.

In order to reserve your Aimé Leon Dore / New Balance P550 item(s), the payment is taken up front and in full. Full payment is required to place a reservation. 

As stated on the product page and checkout for the Aimé Leon Dore / New Balance P550 reservations: 

"Once your reservation is placed, your payment method will be charged in full. You will receive confirmation via email after submitting your reservation. All reservations are final sale. No returns or exchanges will be accepted."

Aimé Leon Dore cannot cancel or modify any advanced reservations. 

Aimé Leon Dore / New Balance P550 reservations cannot be cancelled or modified once the reservation has been placed. This includes any size or color changes.

Advanced reservations are limited quantity and cannot be changed.

Our New York Flagship is currently closed for renovations.

We have moved to a temporary concept shop for the Fall / Winter 2022 season located at:
61 Crosby St.
New York, NY 10012

Normal hours of operation:
Monday - Saturday 11:00am - 7:00pm EST
Sunday 12:00pm - 6:00pm EST

Our London retail location is located:

32 Broadwick St. London, UK W1F 8JB

Normal hours of operation:

Monday - Saturday 11:00am - 7:00pm GMT

Sunday 12:00pm - 6:00pm GMT

Safeguarding measures are currently in place to ensure the health and safety of our customers and team members.

User's Acknowledgment & Acceptance of Terms

AIMÉ LEON DORE INC. ("Us" or "We") provides the Aimé Leon Dore site and various related services to you, the user, subject to your compliance with all the following terms and conditions. In addition, when using particular services or materials on this site, users shall be subject to any posted rules applicable to such services or materials that may contain terms and conditions in addition to those in these Terms of Use.

We expressly reserve the right to change these Terms of Use from time to time without notice to you.

Conduct On Site
Your use of the site is subject to all applicable laws and regulations, and you are solely responsible for the substance of your communications through the site. You agree that we may at any time, and at our sole discretion, terminate your membership, account, or other affiliation with our site without prior notice to you for violating any of the terms of use.

Third Party Sites & Information
This site may link you to other sites on the Internet or otherwise include references to information, documents, software, materials and/or services provided by other parties. These sites may contain information or material that some people may find inappropriate or offensive. These other sites and parties are not under our control, and you acknowledge that we are not responsible for the accuracy, copyright compliance, legality, decency, or any other aspect of the content of such sites, nor are we responsible for errors or omissions in any references to other parties or their products and services.

Intellectual Property Information
By accepting these Terms of Use, you acknowledge and agree that all content presented to you on this site, including text, graphics, logos, button icons, & photography is protected by copyrights, trademarks, service marks, or other proprietary rights and laws, and is the sole property of Aimé Leon Dore. You are only permitted to use the content as expressly authorized by us or the specific content provider. Except for a single copy made for personal use only, you may not copy, reproduce, modify, republish, upload, post, transmit, or distribute any documents or information from this site in any form or by any means without prior written permission from us. Nothing in these Terms of Use grants you any right to use any trademark, service mark, logo, and/or the name of Aimé Leon Dore.

Disclaimer of Warranties
All materials and services on this site are provided on an “as is” and “as available” basis without warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability or fitness for a particular purpose or the warranty of non-infringement. This site could include technical or other mistakes, inaccuracies or typographical errors. We may make changes to the materials and services at this site, including the prices and descriptions of any products listed, at any time, without notice. You understand and agree that temporary interruptions of the services available through this site may occur as normal events.

Privacy
Aimé Leon Dore respects our customers account information as private and confidential information and does not share this with outside parties. All orders places through the SSL secure third party shopify.com and information collected is used solely for the purpose of shopping with our site.

International Customs & Duties policy
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient, as we do not take responsibility for these costs and do not offer compensation to cover any of these charges. Unfortunately, we have no control over these charges and are not able to tell you what the costs may be, as customs polices and import duties differ from country to country.

Purchase for personal use only
You may purchase products only for personal use and not for resale. This includes, but is not limited to graphic printing on blank t-shirts or hoodies for resale or rebranding.

Contact Information
Except as explicitly noted on this site, the services available through this site are offered by Aimé Leon Dore located at 214 Mulberry St. New York, NY 10012

For further information, please contact us here.