How long does shipping take?
Once your order is received, order processing may take up to 7 days. Once your order is processed, you will receive an email with your tracking information confirming your order has shipped. Current shipping timeframes are 5-7 business days for international and domestic orders via UPS Ground Shipping or DHL Express. The current shipping timeframe for all EU and UK orders is 4-6 business days via DHL Express.
During high-volume releases, shipping timeframes may be subject to change. Please refer to the shipping timeframes quoted at the checkout for shipping to your destination. Please note we are unable to ship to PO box addresses. We process and deliver orders Monday - Friday (excluding holidays). Saturday and Sunday deliveries are subject to carrier availability.
How can I check my order status?
To check the status of your order, please log in to your account here.
If you haven't registered for an account with Aimé Leon Dore, you can register here.
Please note current delivery timeframe is 5-7 business days for all international and domestic orders. For EU and UK orders the current delivery timeframe is 4-6 business days. If your order is past the quoted fulfillment timeframe please reach out to our team here and our team will investigate your order status.
Can I cancel or edit my order?
Once an order is submitted, it cannot be changed or canceled. As we work to fulfill all orders within a timely manner, our warehouse begins working on your order shortly after it is submitted. As such, we are unable to make any modifications or cancellations. Should you wish to return your order, please see our returns information for detailed instructions and confirmation of our return policy.
Aimé Leon Dore cannot be held liable for reimbursement due to change of mind purchases or the submission of incorrect shipping details when placing your order. Please ensure you review all shipping details and order details before submitting your order.
What if my order is lost?
If your tracking information confirms delivery and you have not received your order, we suggest waiting 48 hours as couriers at times may deliver after the tracking is updated.
If you still have not received your order after this window has passed, please reach out to our team to begin an investigation. We will work with the courier to investigate and determine the order's whereabouts; please note investigations can take around two and half weeks before resolving.
I received a damaged / incorrect item. What do I do?
What courier do you use?
All our orders are shipped via a third-party warehouse. We predominately use UPS for deliveries to destinations within the US and DHL for all international destinations.
You can track parcels via the UPS or DHL websites.
You can also track your order by logging into your Aimé Leon Dore account.
If you are having any problems tracking your items, please contact us.