International customers can start the return process here.
We do not offer international exchanges at this time.
Please Note: If you received an incorrect or damaged item, please contact us.
In the Returns Portal, the Order ID should be the order number that you received in your order confirmation e-mail starting with GE. The e-mail should be the e-mail address that you provided upon check out.
Once the return form is submitted - a prepaid DHL return label will be generated.
The cost of return shipping will be deducted from your return once processed.
Please place all items you wish to return in its original packaging - along with any hangtags - and send it using the prepaid DHL return label.
We will notify you as soon as your item is processed. Please allow for an additional 3-5 business days after your return has been delivered for it to be processed by our returns team.
If you decide to place a new order, the costs of shipping will not be included and will have to be paid again.